1. Booking Confirmation
All bookings are confirmed upon written acceptance by the client, including confirmation via email or text message.
Once confirmed, Sport Creative will secure tickets, suites and/or hospitality packages with suppliers on the client’s behalf. All bookings are subject to availability at the time of confirmation.
2. No Cancellations & Refund Policy
Standard refund policies apply only where an event is cancelled by the organiser.
Once a booking is confirmed, it is final and non-cancellable.
Cancellations due to change of mind, personal circumstances, financial circumstances, or any similar reason are not permitted after confirmation.
Sport Creative is unable to provide refunds unless and until funds are received back from the relevant supplier.
3. Supplier Commitment
Sport Creative acts as an intermediary in sourcing and securing hospitality and event inventory.
Upon confirmation, Sport Creative becomes financially committed to suppliers on the client’s behalf and cannot cancel, transfer or reverse bookings.
4. Client Responsibility
By confirming a booking, the client acknowledges they are entering into a binding agreement and are responsible for all associated costs.
Sport Creative accepts no liability for any loss arising from a client’s inability to attend or utilise a confirmed booking.
5. Payment Terms
Payment is required at the time of booking or within 7 days of booking, unless otherwise agreed in writing.
Failure to make payment does not cancel or void a confirmed booking.
Sport Creative reserves the right to:
- withhold tickets or event access until payment is received
- cancel or release the booking at its discretion if payment is not received by the due date
Where a booking is released due to non-payment, the client remains liable for any losses, costs or supplier commitments incurred.
6. Allocation of Funds
Sport Creative reserves the right to allocate any funds received from a client toward any outstanding invoices or confirmed bookings at its discretion.
7. Catering & Additional Costs
For corporate suites and hospitality packages:
- Catering (food and beverages) is not included unless explicitly stated
- Catering must be pre-selected in accordance with venue requirements (7–10 days prior to the event)
- Catering invoices are payable within 3 days of issue
- Failure to make payment within this timeframe may result in a $250 administration fee
- Beverage packages or consumption charges will apply as outlined in the event catering documentation
- All catering costs are payable in addition to the booking and will be invoiced separately
Please note: Alcohol cannot be consumed within a corporate suite unless catering has been arranged in accordance with venue requirements. Failure to comply may result in significant venue penalties, for which the client will be responsible.
Failure to meet catering deadlines may result in limited or no service, which is outside Sport Creative’s control.
8. Venue Behaviour & Compliance
All guests attending events at the Melbourne Cricket Ground (MCG) must comply with the MCG Conditions of Entry and Behaviour Policy
The client is responsible for ensuring all guests within their booking adhere to these requirements at all times.
Sport Creative accepts no liability for any fines, penalties, ejections or damages arising from a breach of venue policies. Any associated costs will be the responsibility of the client.
Failure to comply with venue policies may result in removal from the venue and/or cancellation of the booking without refund.
9. Ticketing
Tickets and event documentation will be issued within 2 days prior to the event.
This is a standard security measure to minimise fraudulent activity and protect the integrity of all bookings.
10. Repeat Late Payment
Where a client has a history of late payments or fails to meet agreed payment terms, Sport Creative reserves the right to require full prepayment for all future bookings, at its discretion.
11. Agreement to Terms
By confirming a booking, the client acknowledges they have read, understood and agreed to these Terms & Conditions.
These Terms & Conditions apply to all bookings and are deemed accepted upon confirmation, whether or not they are signed.